| Q: | Where can I get parts for my Carrier equipment? | | A: | Your expert Carrier dealer is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability. back to top |
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| Q: | Why can't I find the correct size furnace filter at my local home improvement store? | | A: | The filter shipped with your Carrier unit is made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Carrier filters can only be purchased through a Carrier dealer. However, keep in mind that Carrier filters are reusable, and can be washed by hand in cold water. back to top |
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| Q: | I need help troubleshooting a problem with my equipment. | | A: | Your Carrier dealer is your troubleshooting expert, and is glad to help you. In addition, Carrier also provides a network of troubleshooting technicians at Carrier Distribution centers across the country. Should your dealer encounter a situation that requires additional factory help, just ask him or her to contact their Carrier Service Manager for assistance. back to top |
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| Q: | Where can I find literature about my Carrier products, such as owners manuals, installation guides etc.? | | A: | Our thorough Service and Support section has complete information with downloadable Consumer Brochures and owners manuals. Caldeco is your source for installation and product specifications. back to top |
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| Q: | Which Carrier equipment will best fit my home? | | A: | There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Caldeco can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family's needs. back to top |
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| Q: | What does my warranty cover? | | A: | Under the standard factory warranty, Carrier covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, we may also be able to provide you with the information. back to top |
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| Q: | How much will a new system cost? | | A: | Please contact us for pricing. Each independent expert Carrier dealer establishes his or her own equipment and labor prices. back to top |
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| Q: | Why is the SEER rating on the Energy Guide different than what my dealer quoted? | | A: | Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the rating. back to top |
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| Q: | How can I talk to a factory engineer regarding a problem I am having with my Carrier equipment? | | A: | Simply contact Caldeco, we are your expert engineering and technical resource. back to top |
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| Q: | What is the life expectancy of my unit? | | A: | Dependable Carrier products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, and of course, the regularity of routine maintenance. Contact us for insight into the remaining lifespan of your system. back to top |
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| Q: | I am an Architect and need application/specification information so that I can specify Carrier products... where do I obtain this information? | | A: | The Carrier distributor for your area can provide you with the specifications, and can also set you up to access the Carrier HVACpartners web site so that you can access the information yourself. If you are seeking specifications on older equipment, so as to specify something similar, it will be helpful if you have the model and serial number available. back to top |
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